Delivery
Welcome to Our Delivery Methods Page
Here, we provide essential information about the reliable courier services we offer: UPS, TNT, and DHL. These trusted carriers ensure the safe and prompt delivery of your orders.
SELECTING YOUR PREFERRED CARRIER:
- Choose at Checkout: During the checkout process, you’ll have the flexibility to select the courier service that best suits your preferences. Choose between UPS, TNT, and DHL based on your location and delivery needs.
- Transparent Shipping Costs: We provide clear shipping costs for each carrier option during checkout. This transparency empowers you to make an informed decision aligned with your budget and timeline.
- Estimated Arrival Times: Depending on the chosen carrier and your location, estimated delivery times will be provided to help you anticipate when your order will arrive.
- Tracking Information: Once your order is on its way, we’ll send you an email containing comprehensive tracking details. This allows you to monitor your package’s journey and stay informed.
At Nanopep, our priority is to ensure a seamless shopping experience for you. By offering high-quality delivery services through trusted carriers like UPS, TNT, and DHL, we demonstrate our dedication to your satisfaction.
If you have any questions about our delivery methods, tracking, or need assistance with any aspect of your order, please don’t hesitate to contact us. Your satisfaction is our top priority, and we’re here to support you every step of the way.
We strive to deliver your orders as quickly as possible, ensuring fast and reliable shipping to different regions:
- European Union (EU): Delivery typically takes 2 to 4 business days after dispatch.
- United Kingdom (UK): Expect your order to arrive within 2 to 4 business days after it has been shipped.
- All Other Countries: For international destinations outside the EU and UK, delivery usually takes 3 to 7 business days, depending on the country and local postal services.
Please note that delivery times may vary slightly due to customs procedures, local holidays, or unforeseen delays.
Available payment methods
Order Tracking Information
Once your order has been shipped, you will receive an email with detailed tracking information, including a unique tracking number. This allows you to monitor your package’s status and delivery progress in real-time.
For your convenience, you can track your order directly through the official tracking pages of our trusted carriers:
Simply enter your tracking number on the relevant page to view the latest updates on your shipment. If you encounter any issues with tracking, feel free to contact us for assistance.
Shipping Costs
- European Union (EU): €20
- United Kingdom (UK) and Non-EU European Countries: €40
- All Other Countries: €70
Shipping costs will be clearly displayed during the checkout process, allowing you to review and confirm the charges before completing your order.
Refund Policy Overview
At Nanopep, we care about your satisfaction and well-being. That’s why we offer a 30-calendar-day return policy for products that may not be suitable for you. To be eligible for a return, you must provide proof of payment, keep the product in its original packaging, and obtain a Return Merchandise Authorization (RMA) before sending it back.
Important: We cannot accept returns for opened, damaged, or incomplete products unless they arrived in this condition.
For more details, please refer to our full refund policy.
- European Union (EU): 2–4 business days
- United Kingdom (UK): 2–4 business days
- All Other Countries: 3–7 business days Please note that customs procedures and local postal services may slightly affect delivery times.